We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.
YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!
Yes, we use authentic, buttery soft leather.
Yes. We use Ata Grass (which belongs to the family of the Rattan Palm) and/or Rattan for our Rattan Bags. For more details please see the respective product description.
We ship worldwide (except to Russia and Singapore, sorry!) with DHL Express.
*Please note, we do not ship to PO boxes so please enter a full street address when placing your order.
It depends on where you are. Orders processed here will take 10-15 business days to arrive. Overseas deliveries can take anywhere from 15-20 days. Delivery details will be provided in your confirmation email.
A small percentage of the orders we ship may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. Vatiro cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges for customs clearance if they apply. Customs’ policies vary widely from country to country; please contact your local customs office for further information.
Shipping time is only about 3-4 business days, with 1-2 business days handling time. So after you place your order it should arrive within a total of 4-6 business days. Orders sent with EMS (to remote areas without a DHL facility) can take up to two weeks.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Absolutely! Once your order has been dispatched you will receive your personal tracking number. Use your tracking number to keep tabs on your bags journey. You can also send us a quick message and we’ll be happy to track it for you.
Yes, of course. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us. For more information please see our return policy or send us a message and we'll answer any questions you have.
Your question should never go unanswered. If you still have questions or simply have something to say, send us an email at firstname.lastname@example.org and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!